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Frequently Asked Questions

Quality Materials

Crafted with Care
This hat is made from ethically sourced beaver/rabbit fur felt, chosen for its unmatched softness, durability, and timeless quality. Our sourcing partners uphold responsible practices that prioritize animal welfare and environmental stewardship, ensuring that every piece is as kind in its origins as it is beautiful in its craftsmanship. Both beaver and rabbit fur felt has long been prized by master milliners for its luxurious texture, natural water resistance, and ability to hold its shape for a lifetime — making your hat not just a statement, but a lasting heirloom.

Return Policy

Due to the nature of our products and for hygiene purposes, all hat sales are final. We cannot accept returns, exchanges, or issue refunds once a hat has been purchased.

We want you to be completely happy with your purchase, so if you have any questions about sizing, fit, or style before ordering, please reach out to us — we’re happy to help guide you to the perfect hat.

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Sizing

To ensure the perfect fit, measure the circumference of your head using a soft measuring tape, placing it just above your eyebrows and ears. Make sure the tape is snug but not tight.

Hat Size Guide

  • Small (S): 21 ¼" – 21 ⅝" (54–55 cm)

  • Medium (M): 22" – 22 ⅜" (56–57 cm)

  • Large (L): 22 ¾" – 23 ⅛" (58–59 cm)

  • Extra Large (XL): 23 ½" – 23 ⅞" (60–61 cm)

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ACCESSIBILITY COMMITMENT

We at untamed HALO are dedicated to ensuring that our handmade hats website is accessible to all individuals, including those with disabilities.

Accessibility to us means that all visitors, regardless of their abilities, can navigate our website, explore our hat collections, and engage with our content with the same level of ease and enjoyment.

If you encounter any accessibility issues while exploring our handmade hats website or if you need further assistance, please feel free to reach out to us for assistance.

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Privacy & Disclosure Policy

At Untamed Halo, your privacy and trust matter deeply. This policy explains how we collect, use, and protect your information when you visit our site or make a purchase.

Information We Collect

We collect personal details such as name, address, email, and payment information when you place an order or join our mailing list.

How We Use It

Your data is used only to:

  • Process and deliver your purchases

  • Communicate with you about orders or inquiries

  • Share updates and stories (if you’ve opted in)
    We never sell or trade your information.

Payment Security

All payments are processed through secure, PCI-compliant gateways (e.g., Shopify, Stripe, or PayPal).
We do not store full credit-card details; transactions are encrypted using SSL technology.

Cookies

Our site uses cookies to improve performance and personalize your experience. You may disable them in your browser settings if preferred.

Material Disclosure

Select hats may include natural fibers such as rabbit or beaver felt.
We source all materials responsibly, ensuring ethical practices and craftsmanship integrity.

Third-Party Services

We work only with trusted partners (payment processors, shippers) who are bound by confidentiality and data-protection standards.

Your Rights

You may request to review, correct, or delete your personal data anytime by contacting us.
You can unsubscribe from communications at any time.

Policy Updates

This policy may be updated periodically. The most current version will always be available on our website.

Disclaimer

This information is provided for general purposes and does not constitute legal advice.
For questions or assistance, contact:   Untamed Halo

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